4630 Merchants Park Circle #703  •  Collierville, TN 38017  •  (901) 310-3530  •  info@ashtoria.com  •   © 2018 All rights reserved

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Office Policies

Privacy

In order to preserve our clients’ privacy, we have a locked door facility and operate by appointment only. We do not allow extra guests (friends, family, etc.) with you at your appointment, unless previously arranged with our staff. Our office abides by HIPAA Privacy Rules to ensure that your information remains confidential between you and your service provider, and to protect the transfer of information at your request.

Age Restrictions

All clients and guests must be 18 years of age or older. Special permission may be granted for teens with acne. Clients under 18 years of age must be accompanied by a legal guardian at all times, and must have a guardian’s signature for consent before any services are performed. We do not allow guests under 18 years of age without an appointment of their own. This is a specialty medical facility and is not a suitable environment for minors. If you have children in your care, please make arrangements prior to your appointment with us.

Fees 

All payments are due at the time of service. We accept payments by cash, debit, or credit card. We do not accept personal checks or Care Credit (see “Insurance & Care Credit” below). Please see below for fees associated with New Client Consultations, Appointment Cancellations, and Missed Appointments. 

New Client Consultation 

We require a $50 booking fee to reserve consultations for all new clients. We can process payment over the phone or as a cash payment, but payment must be processed before your appointment can be booked. This fee is non-refundable, but will be applied toward your first service or product purchase. If you miss your consult or change the appointment with less than 48-hours notice, your booking fee will be forfeited.

Cancellations and Missed Appointments

We respect our clients’ time and ask that our clients respect our time. As such, we require a 48 hour notice when rescheduling or cancelling an appointment. There will be a $50 re-booking fee for clients who miss their appointment or cancel with less than 48-hours notice. This re-booking fee is required to schedule a new appointment with your service provider. While it is non-refundable, it can be applied toward your next service or product purchase.

Late Arrivals
Late arrivals can shorten the time needed for your service provider to complete your treatment. You may be asked to reschedule your appointment if you arrive more than 15 minutes late.

Insurance & Care Credit

We do not accept or process medical insurance claims in our office. We are also unable to accept Care Credit for payment of services. It is the client’s responsibility to file a claim with their insurance company or seek coverage for our treatments as well as any prescriptions that may be filled.

Medical Records Requests

We are happy to provide your medical records and/or treatment history upon request. There is no charge for records, but we do request a minimum 7 business days-notice for file processing. Medical records will only be released to the person named on the records.

 

Refunds

It is of the utmost importance to us that you are satisfied with your results. However, our services are non-refundable and we do not issue cash refunds. Our skincare products are medical and pharmaceutical grade and cannot be refunded. If you experience a sensitivity to a skincare product, return it within 7 days of purchase and we will gladly exchange it for a product more suitable for your skin type. We can also add the full value of your exchange as a credit on your account for future product or service purchases.

 

Phone Calls and Messages

All messages will be addressed within business hours. Our scheduling software sends automated emails and text messages to confirm appointment bookings. Appointments may be confirmed via the automated text message sent to your phone. If you have not confirmed your appointment you will receive a courtesy call at least 24 hours before your appointment time. If you have a medical emergency, call 911 or go directly to the nearest Emergency Room (ER).