top of page

OFFICE POLICIES

Privacy

In order to preserve our clients’ privacy, we have a locked door facility and operate by appointment only. We do not allow extra guests (friends, family, etc.) with you at your appointment, unless previously arranged with our staff. Our office abides by HIPAA Privacy Rules to ensure that your information remains confidential, and to protect the transfer of information at your request.

Age Restrictions

All clients and guests must be 18 years of age or older. Special permission may be granted for teen clients (16-17 year olds) with acne. Clients under 18 years of age must be accompanied by a legal guardian at all times, and must have a guardian’s signature for consent before any services are performed. We do not allow guests under 18 years of age without an appointment of their own. This is a specialty medical facility and is not a suitable environment for children. If you have children in your care, please make arrangements prior to your appointment with us. Your appointment will be rescheduled if you arrive with children. We apologize in advance for any inconvenience this may cause.

Fees

All payments are due at the time a service is rendered. We accept payments by cash, debit, or credit card. We do not accept personal checks or Care Credit (see “Insurance & Care Credit” below). Please see below for fees associated with New Client Consultations, Appointment Cancellations, and Missed Appointments.

New Client Consultation

We love meeting new clients and are looking forward to serving you! As a new client, you’ll pay a one-time $50 deposit to reserve your first consultation with one of our nurses. We can process payment over the phone or in-office, but payment must be completed before your appointment can be booked. This deposit is non-refundable, but will be applied as a credit toward your first service or product purchase. If you miss your consult or change the appointment with less than 48-hours notice, your deposit will be forfeited.

Cancellations and Missed Appointments

Please remember that your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in a provider’s day that could have been filled by another client. As such, we require a 48 hour notice when rescheduling or cancelling an appointment. There will be a $50 rebooking fee for clients who miss their appointment or change their appointment with less than 48-hours notice. This non-refundable rebooking fee is required to schedule a new appointment with any of our service providers.

Late Arrivals

Late arrivals can shorten the time needed for your service provider to complete your treatment. You may be asked to reschedule your appointment if you arrive more than 15 minutes late.

Insurance & Care Credit

We do not accept or process medical insurance claims in our office. We are also unable to accept Care Credit for payment of services. It is the client’s responsibility to file a claim with their insurance company or seek coverage for our treatments as well as any prescriptions that may be filled.

Medical Records Requests

We are happy to provide your medical records and/or treatment history upon request. There is no charge for records, but we do request a minimum notice 7 business days for file processing. Medical records will only be released to the person named on the records.

Refunds

It is of the utmost importance to us that you are satisfied with your results. However, our services are non-refundable and we do not issue cash refunds. Our skincare products are medical and pharmaceutical grade are also non-refundable, as indicated by law. If you experience a sensitivity to a skincare product, return it within 7 days of purchase and we will gladly exchange it for a product more suitable for your skin type. We can also add the full value of your exchange as a credit on your account for future product or service purchases.

Phone Calls and Messages

All messages will be addressed within business hours. Our scheduling software sends automated emails and text messages to confirm appointment bookings. Appointments may be confirmed via the automated text message sent to your phone. If you have not confirmed your appointment you will receive a courtesy call at least 48 hours before your appointment time. If you have a medical emergency, call 911 or go directly to the nearest Emergency Room (ER).

bottom of page